Shipping & Returns
Last Updated: May 01, 2026
Shipping Policy
Processing Time
Orders are processed within 1–3 business days (Monday–Friday, excluding Jamaican public holidays). You will receive a confirmation email with tracking information once your order ships.
Shipping Rates & Delivery
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times after processing:
| Location | Standard | Express |
|---|---|---|
| Jamaica | 2–5 business days | 1–2 business days |
| USA & Canada | 5–10 business days | 2–4 business days |
| UK & Europe | 7–12 business days | 3–5 business days |
| Australia & Asia | 10–15 business days | 5–7 business days |
| Rest of World | 10–20 business days | Not available |
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, and customs fees imposed by your country. These charges are the customer's responsibility. We have no control over customs delays or fees.
Tracking
Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update.
Lost or Delayed Packages
We are not responsible for packages lost or delayed by the carrier or customs. However, if your package does not arrive within the estimated timeframe, contact us at info@standingspringplantation.com and we will help investigate.
Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrectly entered address. If you notice an error, contact us immediately — we may be able to correct it before shipment.
Refund Policy
No Returns Due to Perishable Nature
Coffee is a perishable product. For health, safety, and quality reasons, we do not accept returns or exchanges on any coffee products once shipped.
When You Are Eligible for a Refund
You may receive a full or partial refund in the following situations:
| Situation | Refund Type |
|---|---|
| Damaged in transit | Full refund or replacement |
| Wrong item received | Full refund or replacement |
| Lost package (after investigation) | Full refund |
| Quality issue (stale, moldy, or defective) | Full refund or store credit |
How to Request a Refund
Contact us within 14 days of delivery at info@standingspringplantation.com with:
- - Your order number
- - Photos of the issue (damage, wrong item, quality problem)
- - A brief description of what happened
We will respond within 2–3 business days.
Refund Process
If approved, we will issue a refund to your original payment method within 5–10 business days. Depending on your bank, it may take additional time to appear on your statement.
Partial Refunds
In some cases (e.g., minor damage that doesn't affect the whole bag, or a single damaged item in a multi-bag order), we may offer apartial refund or store creditinstead of a full refund.
Non-Refundable Situations
Refunds will not be issued for:
- - Change of mind or buyer's remorse
- - Package stolen after confirmed delivery
- - Delays due to customs or carrier (unless lost entirely)
- - Coffee consumed more than 50% before reporting an issue
- - Failure to provide accurate shipping address
- - Coffee you simply didn't enjoy the taste of (taste is subjective)
Subscriptions
Recurring subscription orders can be cancelled at any time before the next billing date. Already-shipped subscription orders follow the same refund policy as one-time purchases.
Contact Us
For shipping questions or refund requests:
info@standingspringplantation.com
+1 (876) 828-5458
Woburn Lawn, Cedar Valley
Blue Mountains, St. Thomas
Jamaica